The lead time for Allinad products typically varies depending on the destination, but we ensure that your order will be dispatched as swiftly as possible. Once your order is confirmed, it should be on its way to you promptly, with delivery times varying by location. Please note that while we strive for quick delivery, the exact time frame can depend on several factors including shipping destination and processing times.

As for the cost, Allinad offers free shipping on all orders, ensuring you can enjoy our products without the added shipping expenses. There are no hidden fees; the price you see for the product is the final price you pay.

Yes, we are proud to offer international shipping for Allinad products, delivering wellness to your doorstep no matter where you are in the world.

If you have any additional questions about shipping, please visit our shipping policy for more detailed information.

International orders may incur customs/ import fees. These duties and taxes are determined by the customs agency within your country of destination. These fees will be based on the value of your order and the Tax-free threshold (if it exists) for the products imported into your country. Payment of any duties and taxes is the responsibility of the customer receiving their goods, and these fees are required at the time of delivery. Please note that It is illegal to not declare the contents within your parcel.

If concerned, please use this duties and taxes calculator to estimate the additional costs that may be applicable.

In the circumstance you choose to reject or redirect your parcel due to Duties & Taxes required on your parcel, you will still be charged all related shipping costs, in addition to the Duties & Taxes applicable.

Due to strict government border controls, these fees cannot be avoided, minimised, or waived and must be paid regardless of acceptance or rejection of your parcel.

Yes, we offer a 2-year warranty on all of our products, providing you with peace of mind and assurance in the quality and reliability of your purchase.

Yes, we offer refunds in accordance with our Return and Refund Policy. Products must be unopened and in their original packaging for eligibility. If your product is faulty or damaged upon receipt, you may also qualify for a refund. Please contact our customer service team for assistance with the return process.

Our return/refund policy allows for returns of unopened products in original packaging. Faulty or damaged items, reported within 48 hours, may also be returned. We maintain strict health standards, disallowing returns on used items for safety. For eligible returns, contact our customer service with order details. Refunds are issued upon inspection, credited to the original payment method.

Our return policy requires that items be unopened and in their original packaging for a return to be considered. If you have a faulty or damaged item, please report it within 48 hours of receipt to be eligible for a refund or exchange.

In the case of a refund, if the return is due to a change of mind, the customer is responsible for the shipping costs. However, if the item is faulty or damaged, Allinad International will cover the shipping costs for the return.

Allinad therapeutic massagers are uniquely designed with superior Japanese engineering, offering a versatile, customizable massage experience through innovative design. They feature a three-action movement system—vertical, horizontal, and circular motions—for deep tissue penetration and targeted pressure point massage, ensuring maximum therapeutic benefits without the need for additional attachments.

For maintaining your Allinad products, please refer to the instruction manuals included within your order. These manuals provide detailed care and maintenance guidelines to ensure the longevity and optimal performance of your Allinad therapeutic massagers.

At the beginning, we recommend using your Allinad Massagers more frequently on a daily basis but for shorter periods. This approach allows you to see how your body responds before gradually increasing your usage for optimal results.

Allinad therapeutic massagers are designed to operate on a voltage of 220-240 volts, accommodating a wide range of international electrical standards for use in various countries.

To determine which massager surface to use for different parts of the body, please refer to our "How to use" videos available on each product page. Additionally, your instruction manuals will provide detailed instructions to ensure you achieve the best possible results with your Allinad therapeutic massagers.